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Shipping & returns

SHIPPING POLICY

Orders generally ship within 1-3 business days and should arrive within 5-10 business days. It will be kanndales.com option to choose what method of delivery is best for your particular order. kanndasales.com may use a third party delivery service, for which kanndasales.com can not guarantee, but can only predict a delivery time. kanndasales.com will make its best effort to predict time of delivery but delivery times are merely an estimate. Delivery dates and times may vary from time to time. You will receive a shipping confirmation email upon kanndasales.com confirmation of delivery date and time. Customers cannot specify the carrier of their choice. Delivery and delivery times are subject to the individual carrier. kanndasales.com cannot guarantee and takes no responsibility for individual carrier shipping.

RETURN POLICY

You can initiate a return for new unopened items within 7 days of delivery for a full refund, subject to a restocking fee. You must return items in new or unused condition with all original materials included with the shipment. We must receive your returned items at our processing facility within 15 days of delivery. We inspect all returned items and award a partial refund for opened or used products. If the return item is a result of our error or defective product we will refund the full cost of the merchandise.

REFUND POLICY

We inspect all returned items when they arrive at our processing facility. We refund the full cost of the merchandise if your return is a result of our error or defective product.

If the return is not a result of our error and you initiate a return of an unopened item within 15 days of delivery, kanndasales.com will refund the full cost of the merchandise minus the original shipping charge and actual return shipping fees. kanndasales.com will not accept returns of opened items unless otherwise approved in writing by kanndasales.com.

You can expect your refund within four weeks of shipping your package back to us. In many cases you will receive a refund sooner, but we estimate four weeks because of the time required for return shipping (up to 7 days), product inspection at our returns facility (up to 10 business days), and processing from your bank or credit card company (up to 30 business days). We will notify you via email with the details of your refund and we issue refunds in the form of payment used to make your purchase.